Premier Security Inc. has now been installing the Telguard Interactive product line for 45 days on customers that have existing GE, DSC, and Honeywell security system panels. Telguard Interactive on DSC panels works perfect, straight out of the box, exactly as the manufacturers manual dictates. GE Network panels require the installer to follow the directions to the T when installing the TG1 express and enabling Telguard Interactive. This post is more for installing the TG1 Express on either Honeywell V15P or Honeywell 20P panels and enabling the Telguard Interactive features. After having three new customers in a row that had existing Honeywell panels not work after installing the TG1 express and enabling Telguard Interactive, we set out to solve the problem and document the correct steps with the help of a lead technician from Telguard tech support. There is no documentation online that indicates the correct procedure and the technical manual that comes in each TG1 express does not cover all correct setup procedures.
This blog post is not only for all of Premier Security technicians SOP, but also a professional curtsey to any other dealers or installers across the country that have experienced this technical challenge.
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Wiring of the Keyswitch zone on the Honeywell
motherboard should be done in parallel with no resistor used. Using a resistor can have what is called a
phantom arm two weeks after installation. System will arm/disarm by itself.
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Use a keypad harness for wiring output 18 on Honeywell
motherboard.
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Because
the TG1 express can be configured for the SLIC, if running a separate power
wire to the unit, clip or cap all unused wires of RJ31x cord. This will remove
any possibility of power shorts coming from TG1 express SLIC feature.
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Configuration of the Telguard keyswitch zone in
Honeywell panel programming must be programmed as a 77 (Keyswitch zone)
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Define zone as Normally Open. Not an EOLR zone. (Program Option 2). The technical manual issued by Telguard
definitely indicates an EOLR zone.
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We used a time response of 1 as the last
subsection in zone programming.
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Honeywell Output programming in section 80 for output
18 is correct in the Telguard technical manual and will be defined as 78 or
Keyswitch red. Do not worry about programming Keyswitch green.
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The biggest issue is on dealer programming of
TG1 unit from Telguard’s dealer activation website. The Honeywell panels on
Interactive setup upon registration cannot be setup as a Honeywell panel. On
the Interactive page of dealer setup, there will be a drop down menu to select
panel type TG1 is being installed on. At this point select OTHER PANEL Normally
Open. If you select Honeywell panel on the drop down menu, interactive features
will not work, and Keyswitch zone will show open on the alarm panel.
* Note: section 84 Auto stay arming in Honeywell panel programming will be determined by the
installation company. Arming command from Telguard Interactive platform is for Away Arming.
Once this is completed Telguard Interactive features on
Honeywell panels work like a charm. No technician with any company wants to spend thirty minutes
to an hour on the phone with tech support double checking every step of the
installation until these items are cleared up. Follow this process and the
installation will be smooth and timely.
Premier Security is excited to offer
Telguard Interactive features as it provides customers who have existing
security systems a cost effective platform for text and email notifications on
alarm conditions, panel status changes and the ability for smartphone or computer
control arming and disarming of the security system without having to upgrade all existing hardware. The overwhelming factor that has lead Premier Security Inc. to offer this product as a option to our popular Honeywell Total Connect alarm monitoring is affordability to the customer. Premier Security Inc./Telguard-Interactive.html
